The Group Office of MY Locanda Ltd is based at 1st Floor, 114A Cromwell Road, Kensington, London SW7 4ES. Telephone Number: +44 (0)20 7341 7052.
Registered Office: Tower Bridge House, St. Katharine’s Way, London E1W 1DD
Registration Number: 11933143
Ways in which we collect your data
There are a number of ways that MY Locanda collects data:
How we use your data for your booking
The data you share with us will be used to facilitate your booking and to ensure you have the best possible experience during your stay with us.
When you make a reservation with MY Locanda, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests about how you would like us to prepare for your arrival. This includes details relating to health matters, such as requirements for wheelchair access, or particular food allergies. We also record names and ages of children, where provided by you, for the purpose of preparing welcome packs that are age appropriate.
This information also enables us to contact you after you check-out (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognise you as a loyal guest of MY Locanda if you stay with us in future.
This information is stored on our central reservations system for a period of six years, or longer if you stay with us again within that timeframe.
How we use your data for marketing
If you choose to opt in to our marketing database, we will contact you via email, WhatsApp or via push notifications (within our App) with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent.
You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send. You can also turn off App notifications in the settings area of your mobile device, or simply delete the App. To be removed from our WhatsApp database please contact us using the details listed under ‘Your Rights’ below.
More detailed information about cookies, their use, and how to modify your settings to remove them can be found on the UK’s Information Commissioner’s Office: https://ico.org.uk/global/cookies
Our commitment to your privacy
The information you have provided to us will solely be used for the purposes outlined above, will be stored securely, and will never be shared with third parties unless this is required in order to perform a service you have requested (for example, access to our free WiFi in each property). At no time will your information be shared with any third party for their own marketing purposes.
You may at any time request details of your personal information we have on file by sending an email to [email protected]. To speed up this process please download and complete this form. You can also contact us by calling +44(0)20 7341 7052.
You also have the right to request that your data be deleted from our systems using the same contact details listed above.
Before acting on such a request we will take reasonable steps to verify your identity to prevent anyone from requesting action that you have not authorised.
Links to third-party sites
Our website may contain links enabling you to visit other websites. If you visit another organisation’s website via such links, you should be aware that we do not control that website. Accordingly, MY Locanda Limited cannot be responsible for the protection and privacy of any information which you may provide while visiting such websites.
Accuracy of our website
Our aim is that all information is accurate and up to date but we do not accept any liability for inaccurate information.
You must keep secure any means of identification which MY Locanda supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site. You confirm to MY Locanda that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.
Applicable law and jurisdiction
These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.
No unlawful or prohibited use
As a condition of your use of this site you warrant to MY Locanda that you will not use this site for any purpose that is unlawful or prohibited by these
All rights reserved. No part of this website or the data contained within it may be reproduced in any material form (including storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this website) without permission of the copyright owner. Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution.
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